The Role

As the plumbing install manager, you will work as part of a dynamic and passionate team to maximize capacity, efficiency and profitability for the drains, sewer sales and excavation teams. You will manage staff and exceed customer expectations by accomplishing the highest quality installation jobs, every time.

Reports To

Plumbing General Manager

Responsibilities

• Manage, direct, coordinate, and control drain technicians, camera technicians, and installation teams.
• Implements general policies for the department that streamline performance and day-to-day operations.
• Train department personnel and ensure that all meet or exceed performance guidelines and compliance of all company policies and procedures.
• Keep in constant contact with the install coordinator regarding any updates on jobs so that they can contact the customer.
• Make sure all materials are in the shop or set up prior to or at the end of the day of installation and/or delivered on site for each job.
• Responsible for OSHA documentation and safety meetings. Also responsible for making sure all tailgate meetings are being done as per OSHA requirements.
• Maintain and update information on install tracking board.
• Responsible for any adjustments on install invoices.
• Continue to carry out the owner’s vision of the company culture specifically focusing on teamwork, honest and open communication with team members, ethics, and integrity.
• Ensure that all work performed meets or exceeds OSHA regulations and standards.

The job description doesn't imply an employment contract, nor is it intended to include every duty, task, or instruction for which the employee is responsible. Other tasks may be assigned, based on business needs. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Requirements

• Ability to inspire and lead others to attain company goals.
• Capable of applying sound business judgement to all decisions.
• Good presentation skills; able to convey confident and decisive messages.
• Multi-tasker who enjoys working in the field with diverse teams on varied projects.
• Detail oriented and highly organized with exceptional follow-through abilities.
• Top performer who can instill pride of workmanship in self and others.
• High integrity with advanced social skills and ability to make solid connections.
• Strong desires to motivate technicians to be better tomorrow than they are today.
• IT competent, previous experience with Microsoft Office and the latest sales applications.
• Outgoing personality that blends well with a fast-paced, goal-driven environment.
• Technical aptitude with knowledge of local codes and ability to make on-the-job applications.
• Highly motivated, self-starter who’s flexible and has a great attitude on life.

Compensation

• Industry Leading Benefits Package
• Medical, Dental & Vision Insurance
• Employee Discounts
• Career growth opportunity
• 401(k) matching, IRA

• 3+ years Management/Supervisory experience required (Home Services, Sales Manager, Construction Management, or Military Leadership experience) 
• 3+ years’ experience managing revenue, budgeting and/or P&L required
• Leader in current field of work
• Skilled Trades and/or Residential Services experience a plus
• Strong communication and organizational skills
• Ability to apply critical thinking, risk analysis and develop solutions

Salary & Benefits:

• General Managers typically earn $80,000 - $100,000 in their first year, with financial upside as the business grows
• Base Salary + Commissions
• Full Medical coverage and many other insurances including Dental, Vision, disability, Life, etc.
• 401K Matching
• PTO and Paid Holidays

Financial: 

• Development and execution of strategy producing revenue 
• Impacts and increases key metrics including conversion percentage, average invoice, PM plans 

Customer Satisfaction:

• Implement systems, training and accountability to be “gold standard” with service and quality
• Impact and improve key metrics including NPS, reduction of callbacks. etc

Employee Development:

• Create culture and systems to teach, train and develop an industry leading staff
• Increase and impact employee retention at all levels and eNPS
• Impact and advise succession planning and career progression development programs
• Continuously seek and apply feedback to build a world class employment product

Leadership 

• Builds deep relationships with all level of employees, cross-departmentally
• Becomes a positive, respected presence in the local community