Job description

HVAC Quality Assurance Technician

Looking to TRADE up to a better opportunity? Fire & Ice is looking for a self-motivated individuals with a positive attitude to join our growing HVAC team.

The Service Technician – Recall Specialist is responsible for accurately diagnosing, troubleshooting, and resolving issues on previously serviced equipment. This role focuses on performing advanced diagnostics, corrective repairs, and ensuring long-term solutions to meet client needs and uphold company standards. The technician will serve as a key problem solver for escalated service calls and warranty/recall issues.

Technicians are expected to maintain clear and professional communication with clients, dispatchers, and team members regarding job details, next steps, and any findings. Precise documentation and accountability are essential for every service visit.

Pay: $20 - $45+/hour (Base + Uncapped Commission)

***Top performing Techs make $55+/hour**

What we OFFER you!

• Year-Round work
• PTO after 90 days
• Parental Leave
• Paid Training
• Weekly pay
• 7 Paid Holidays
• Employee Relief Fund and PTO Gifting
• Education & Tuition Assistance
• Fully stocked company vehicle, gas card, cell phone, tablet, and uniform
• Robust benefits package – health, dental, vision insurance, 401k match, IRA, and more
• Employee Discounts
• Employee Referral Bonus
• Career growth opportunity

What You Will Do as an Experienced HVAC Technician (Recall Specialist):

• Diagnose complex problems and provide long-term repair solutions on heating and air conditioning equipment, especially for recall, warranty, or repeat service calls.

• Lead troubleshooting efforts that require a high level of expertise and technical knowledge.

• Ensure high-quality workmanship that minimizes the need for further callbacks.

• Maintain strong, professional customer service, providing clear explanations of issues and solutions to clients.

• Communicate effectively with dispatch, supervisors, and other team members about job status and recommendations.

• Attend manufacturer and advanced technical training as needed to stay current with evolving technologies.

• Follow all safety protocols and participate in required safety training.

• Capable of handling the physical demands of the job, including lifting 50 lbs or more.

What YOU Will Bring as an HVAC Technician:

• 3-5+ years of HVAC service experience, with a focus on diagnostics, troubleshooting, and repairs.

• Proven track record of handling complex or repeat service calls successfully.

• Strong technical skills combined with excellent customer service and communication skills.

• Ability to work independently with minimal supervision while maintaining high service standards.

• A valid driver’s license with a clean driving record.

You must have these things: 

• 1-year experience as an HVAC Service Technician
• Valid US Driver’s License with a satisfactory driving record
• Willing to submit to a pre-employment drug test and background check

• Clean, adjust and repair HVAC systems- air handling units, duct work, vents, condensation drainage
• Troubleshoot HVAC systems and equipment to diagnose
• Perform emergency repairs promptly and efficiently
• Ensure compliance with appliance standards and with Occupational Health and Safety Act
• Track repairs and work completed in trade software, Service Titan
• Engage with customers/clients to inform them of issues, solutions and outcomes; recommend products and services for optimal system performance