Job description
Korte Does It All is a full-service electrical, HVAC and plumbing company based in New Haven, IN. For over 50 years we have been dedicated to meeting the indoor comfort needs of homeowners and business owners across Fort Wayne and Allen County.
Essential functions/responsibilities
- Evaluate customer calls and match the right technician to every job.
- Prioritize all calls according to urgency and profitability.
- Relay accurate information to technicians.
- Manage the whereabouts and needs of every technician in the field.
- Debrief with technician after every call, verifying material used, description of work and payment received.
- Be professional and establish customer rapport to encourage repeat business.
- Make reminder calls for the next day’s calls.
- Maintain ONCALL schedule, making updates & changes as needed. Reporting changes to management group as well as maintaining dashboard for after-hours answering service.
- Work with PMA coordinator to schedule Commercial PMA visits.
- Backup for other trade dispatchers when necessary.
- Answer incoming calls. Transferring to proper person.
- Schedule incoming service calls for all trades.
- Schedule sales calls for our consulting team.
- Other duties as assigned by supervisor.
Qualifications
- Proven customer service skills.
- Highly organized with exceptional follow-through abilities.
- Able to work in a fast-paced, noisy, constantly changing environment.
- Ability to build trust and demonstrate empathy.
- Able to work as a team as well as make independent decisions in urgent situations.
- Highly motivated, flexible, and a great attitude.
- Able to work flexible hours with overtime as needed.
- Previous experience in dispatching for the trades or other fast-moving schedules. (Preferred)
- Service Titan experience a plus. (Preferred)
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Physical setting:
· Office
Schedule:
· Day shift
· Monday to Friday
Ability to commute/relocate:
· New Haven, IN 46774: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person.