Regional: Midwest

Dispatcher - Home Services/Service Titan

ID
2024-7124
Category
Customer Service/Support
Location : Location
US-IN-Plainfield
Position Type
Full-Time
Posted Min Pay Rate
USD $16.00/Hr.
Posted Max Pay Rate
USD $20.00/Hr.

Overview

Job description

Looking to TRADE up to a better opportunity? Bassett Home Services is looking for someone self-motivated with a positive attitude to join our growing and dedicated Team.

 

What’s in it for YOU:

 

Pay: $16 - $20 / hourly.

 

Location:

  • 2601 Fortune Circle East. Suite 200C. Indianapolis.

 

Schedule

  • Monday - Friday, Day Shift
  • Flexible schedule
  • 5 Days on 2 Days off
  • Lunch break 

Benefits

  • 100% Medical, Prescription, Dental, Vision
  • Disability & Term Life Insurance
  • Matching 401k benefits
  • On-going training & development, & growth opportunities
  • Paid Holidays
  • Paid Time Off (PTO)

 

Responsibilities:

  • Receive emergency and non-emergency calls and record significant information as necessary
  • Knowledgeably prioritize calls according to importance and urgency
  • Monitor field technicians in order to effectively prioritize their schedules and use of time
  • Schedule appointments with clients using the right tech/right call guidelines
  • Data entry into the computer system to track calls and client information as necessary

Qualifications:

  • Previous dispatching experience (Must Have) Bonus if in the home services industry and/or experience with service titan.
  • Strong attention to details
  • Conscientious, team player
  • Honesty integrity, quality craftsmanship and a good attitude

 

Ability to commute/relocate:

 

Qualifications

Qualifications:

  • Dispatch experience highly preferred
  • Ability to pass a background check
  • High school diploma (or GED)
  • Demonstrate passion for excellence with respect to treating and caring for customers
  • Strong decision-making abilities
  • Ability to identify customer needs and clearly articulate product and service offerings
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Meet all attendance and dependability requirements
  • Team player
  • Multitasking and time management skills with the ability to prioritize

Core Competencies:

  • Strong verbal and written communication skills
  • Comfortable in navigating through multiple software systems and windows simultaneously
  • Ability to show empathy when responding to customer’s needs
  • Must be flexible with the ability to adapt to changes quickly and think conceptually

 

 

Responsibilities

Who/What Are We Looking For?

  • Coordinate the transportation movements of the technicians
  • Must keep track of the drivers’ schedules as they change throughout the day
  • Keep track of the technicians’ start and departure times
  • Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
  • Requires interaction with drivers daily
  • Anticipate problems with routes and parts by making quick sound decisions
  • Respond to special requests from customers related to jobs performed by a technician
  • Order parts for special orders
  • Maintain techs’ vacation, sick and weekend schedules
  • Follow up on all pending/ recommended work
  • Forecast workload for 2-3 days out
  • Contact customers with parts pending and status of parts

 

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